70% of all significant change management initiatives fail to deliver the promised benefits. Why...
The single biggest reason for this high failure rate has been the over-emphasis on process rather than people - the failure to take account of the impact of change on those people who are most impacted by it and failure to recognise that organisational change is inextricably intertwined with personal change.
Change is about process and people. But even process is just about people doing stuff... so ultimately it's all about people - and processes that work for people.